Copier tickets fell from over twenty a month to one or two

The Engagement

Center Theatre Group, in Revolution Office's own structure

1. 01

   Problem

   One of the nation’s most influential nonprofit theatre companies was running seventeen aging copiers on an equipment lease about to expire. Equipment and service performance were inconsistent, and the IT help desk was spending significant time solving copier issues. There was no reporting data to understand user behavior or usage levels. A heavy guest population printing to the devices made network security a live concern. On top of that, the organization was moving between temporary and permanent spaces and needed a partner who could absorb that uncertainty.

2. 02

   Solution

   A combination of five-year leases and short-term rental devices, which gave the organization time to understand its facility needs and the flexibility to change later. PaperCut was deployed for centralized, easily maintained print control: detailed reporting, secure printing, and a guest printing option that does not require network access. Automated toner replenishment removed supply ordering from the help desk entirely.

3. 03

   Result

   Copier and associated service costs were reduced by 37%, equating to $119,000 over the term. Service response time improved to 3.2 hours and equipment uptime to 97.3%. IT tickets related to the copiers dropped from over twenty per month to one or two, and are now resolved within hours rather than days. Today, less than 1% of all open tickets are copier related.