178 printers and copiers brought under Revolution Office service.

The Engagement

Biola University, in Revolution Office's own structure

1. 01

   Problem

   Biola University faced mounting challenges with its existing print environment and service provider. The university managed 178 printers and copiers, many of which were 8+ years old, with some devices as old as 22 years. The fleet included a mix of Konica Minolta, HP, and desktop devices that had become increasingly unreliable. Biola experienced poor communication, unresponsive service, and inaccurate billing from its incumbent provider, with usage reporting discrepancies resulting in incorrect invoices and unexpected retroactive charges.

2. 02

   Solution

   Following a comprehensive on-site assessment, Revolution Office developed a phased approach designed to immediately stabilize Biola's environment while laying the foundation for long-term optimization. Revolution Office replaced 13 aging Konica Minolta console devices with a new fleet of Ricoh console copiers and Brother desktop devices, and assumed full service and support for the entire 178-device fleet.

3. 03

   Result

   Revolution Office delivered immediate operational stability, improved performance, and restored confidence in Biola University's print environment. Service responsiveness improved, and Biola gained centralized control of its fleet.