LOCKTON SUCCESS STORY
Problem:As the world’s largest privately held insurance brokerage firm, Lockton Companies devotes significant resources to copy, print and scanning needs. Two years into a three year contract with a major copier manufacturer, Lockton identified a number of development areas. While reasonably satisfied with product performance, Lockton contacted Revolution Office seeking an improvement in account management and a meaningful reduction in costs for six offices in their Pacific Division.
Solution:Revolution Office performed an extensive review of Lockton’s document technology operations, analyzing their current fleet and assessing the potential for technology upgrades. Identifying a number of solutions to improve technical and customer service, while also reducing costs, Revolution Office implemented a plan to upgrade Lockton’s printer/scanner/copier fleet, to pay off remaining lease obligations, and to significantly improve the overall customer experience.
Result:Revolution Office significantly upgraded Lockton’s document technology, reduced Lockton’s costs by $105,000 and also paid off their remaining lease obligations. Uptime increased considerably, resulting in productivity gains that allow Lockton to remain focused on their mission. As a result of technology upgrades and improved technical support, customer satisfaction reached an all-time high.
"We’ve enjoyed our relationship with the owners and management of Revolution Office. Their team has consistently delivered on their promises and have provided a first-class experience for my associates."
CEO, Lockton Pacific